Support Desk

• Provides an easy to use administration interface
• Assigns unique reference numbers to each call
• Allows you to search any closed calls
• Allows you to easily modify any calls
• Provides access to complete searchable archives of all submissions made
• Provides easy access to client FAQ's

Quality Assurance
Quality assurance and satisfaction of services rendered are our primary goal. In a effort to continuously improve technical service and support, we need to hear from you, our customers. To that end, we have created an Issue Resolution Form’ encouraging you to escalate problems and share concerns with management. Any Supportdesk call can be easily escalated to our Quality Assurance team, this allows both you and your client to get quick resolutions to any problem that may arise.

Client Support Setup
If we provide the support for your clients as one of the features of your account. You will need to create your own custom support desk URL for your clients. Use the Account name, password and email provided in your original login email.